Last Updated: July 2026
At Hesovi Heat Pro (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit HesoviHeatPro.com or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment Information (processed securely through third-party payment providers)
- Order History
Non-Personal Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products to your address
- Communicate regarding your orders
- Respond to enquiries and customer support requests
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails (only if you have agreed to receive them)
3. Payment Security
We do not store your complete credit or debit card information.
Payments are processed securely through trusted third-party payment gateways using encrypted connections that comply with industry security standards.
4. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Understand visitor behaviour through analytics
You may disable cookies in your browser settings; however, some features of the website may not function properly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers, including:
- Payment gateway providers
- Shipping and courier companies
- Website hosting providers
- IT and technical support providers
- Government or legal authorities where required by law
These third parties are only permitted to use your information to provide services on our behalf.
6. Data Protection
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to protect your information, no method of electronic transmission or internet storage is completely secure.
7. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may occasionally send information about:
- New products
- Promotions
- Special offers
- Company news
You may unsubscribe at any time by clicking the Unsubscribe link in our emails or by contacting us.
8. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your personal information (where legally permitted)
- Withdraw consent for marketing communications
To make a request, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated revision date. Continued use of our website after changes have been published constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Hesovi Heat Pro
Website: https://hesoviheatpro.com
Email: sales@gsw.com.my
