Terms & Conditions

Welcome to HesoviHeatPro.com. By using our site, you agree to our terms. Please read them carefully before placing an order. These terms include all payment-related information.

Payment Methods

Last Updated: July 2026

Welcome to HesoviHeatPro.com. By placing an order through our website, you agree to the following payment terms and conditions.

1. Accepted Payment Methods

We accept secure payments through the payment methods displayed during checkout, which may include:

Visa
Mastercard
Debit Cards
FPX Online Banking (Malaysia)
E-Wallets (where available)
Other secure payment methods offered at checkout

Available payment methods may vary depending on your location and device.

2. Payment Processing

All payments must be completed before your order is processed and shipped.

Once your payment has been successfully authorized, you will receive an order confirmation email. Orders will only be processed after payment has been verified.

3. Pricing

All prices displayed on HesoviHeatPro.com are in Malaysian Ringgit (RM) unless otherwise stated.
Prices include applicable taxes where required by law.
Shipping charges are calculated separately during checkout.

4. Secure Payments

Your payment security is important to us.

All online payments are processed through secure, encrypted payment gateways that comply with industry security standards. HesoviHeatPro.com does not store your complete credit or debit card information on our servers. Payment processors typically use SSL encryption and PCI-compliant systems to protect payment information.

5. Payment Authorization

Some banks or card issuers may place a temporary authorization hold on your account before the payment is finalized. This is a standard banking procedure and is not an additional charge.

6. Failed or Declined Payments

Your payment may be declined for reasons including:

Incorrect payment details
Insufficient funds
Expired card
Bank security verification
Transaction limits imposed by your bank

If your payment fails, please contact your bank or try an alternative payment method.

7. Order Confirmation

After successful payment, you will receive an email confirming your order.

If you do not receive an order confirmation within a reasonable time, please contact our customer support.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times depend on your payment provider and financial institution and may take between 5–14 business days after the refund has been approved.

Please refer to our Refund & Return Policy for complete details.

9. Fraud Prevention

To protect both our customers and our business, HesoviHeatPro.com reserves the right to:

Request additional verification for suspicious transactions.
Cancel or refuse orders suspected of fraud or unauthorized payment activity.
Contact customers to verify payment information when necessary.

10. Currency Conversion

If you are purchasing from outside Malaysia, your bank or card issuer may apply currency conversion or foreign transaction fees. These fees are determined by your financial institution and are not controlled by HesoviHeatPro.com.

11. Contact Us

If you have any questions regarding payments or your order, please contact us through our Contact Us page or email our customer support team.

By checking the “I Agree with Terms and Conditions” box during checkout, you confirm that you have read, understood, and agreed to these Payment Terms & Conditions.

Order Processing Time

Last Updated: July 2026

At Hesovi Heat Pro, we are committed to preparing and dispatching your order as quickly as possible while ensuring every product meets our quality standards.

Processing Time

Orders are processed within 2–5 business days after full payment has been successfully received and verified.
Orders placed on weekends or Malaysian public holidays will be processed on the next business day.
During promotional periods, festive seasons, or high-demand periods, processing times may be extended. We appreciate your patience and understanding.

Order Confirmation

After your order has been successfully placed, you will receive an order confirmation email. Once your order has been processed and shipped, a shipping confirmation email with tracking information (where available) will be sent.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make every effort to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Shipping Time

Please note that processing time is separate from shipping time.

Estimated delivery times begin after your order has been dispatched.

Typical delivery estimates are:

West Malaysia: 1–3 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
International Orders (where available): Delivery times vary depending on the destination country and customs clearance.

Delays

Although we strive to process all orders within the stated timeframe, delays may occasionally occur due to:

High order volumes
Stock availability
Public holidays
Courier service disruptions
Weather conditions or other unforeseen circumstances

If there is a significant delay affecting your order, we will notify you using the contact details provided during checkout.

Contact Us

If you have any questions regarding your order or its processing status, please contact us through our Contact Us page or email our customer support team. We are always happy to assist.

Refund Policy

Last Updated: July 2026

At Hesovi Heat Pro, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The item is unused, uninstalled, and in its original condition.
The product is returned in its original packaging with all accessories, labels, and documentation included.
Proof of purchase (order number or receipt) is provided.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for:

Products that have been installed, cut, modified, or used.
Custom-made or specially ordered products.
Clearance, promotional, or sale items (unless defective).
Gift cards or digital products (if applicable).

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

Your order number.
Photos of the product.
Photos of the packaging.
A brief description of the issue.

We will investigate the matter and, where appropriate, arrange a replacement, exchange, or refund at no additional cost.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be processed to your original payment method.
Please allow 5–14 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Return Shipping

Unless the return is due to an error on our part or a defective product, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, cancellations may no longer be possible.

7. Exchanges

We only replace items if they are defective, damaged, or if we have shipped the wrong product.

If you require an exchange, please contact our customer support team with your order details.

8. Products Not Eligible for Refund

Refunds will not be issued for:

Incorrect product selection by the customer.
Damage caused by improper installation or misuse.
Normal wear and tear.
Damage caused after delivery.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or email our customer support team.

We will respond to all enquiries as quickly as possible and work with you to resolve any issues fairly.